Tesco have implemented up to £70 fines for shoppers who park in disabled or parent and child bays in their car park. The new system comes after growing complaints from angry customers who have seen others abuse the system, simply to park nearer the store’s entrance.
Tesco has given staff at 81 stores a smartphone app to record evidence, the scheme will then be rolled out to a further 200 locations in upcoming weeks.
Staff can use the app to take pictures of vehicles breaking the rules, these will then be sent to a company called Horizon Parking, which manages 1,325 UK car parks. Horizon Parking can then obtain drivers’ details from the DVLA, before issuing a £40 penalty notice- which rises to £70 unless it’s paid within 14 days.
Tesco insists it will not make any money from the new fining system, as the cash collected only covers running costs and associated fees.
The scheme was introduced by Tesco’s car park operations manager, Cat Parkinson, whose parents taught at a special needs school. She said: “The subject of living with disability is close to my heart. I got to know students and their loved ones and learnt about living with a disability.”
“The new self-monitoring scheme allows stores to better control their car park, to help protect the disabled bays. This makes parking at Tesco fairer for everyone.”
Not only will the new scheme help disabled people but also injured soldiers who rely on disabled parking while adjusting to their new circumstances.
She added: “Disabled parking is an important part of the customer experience that is sometimes overlooked. I’m trying to change that.”
And it’s not just Tesco, Sainsbury’s and Asda are both issing similar fines, while many stores impose time restrictions too.